Remote Computer Support from Heart and Soul Computer

Fredericksburg Area Computer Repair Specialists

Remote Support service allows us to assist you with your computer problems instantly. We can connect to your computer, see exactly what you see, and fix the problem.

Remote Support is $50.00 per hour. The first hour is charged before we begin so please have your payment ready when you call us. We accept all major credit cards.

Please be aware the computer must connect to the internet for us to remote into the system. If you are interested in our Maintenance Plans see below.

Monthly Maintenance Plan

$25 per Month

Monitor Computer hardware for failure and heat issues
Monitor Antivirus, Windows Security, and Critical Windows Services
Monitor Hard Drive Health and Disk Space
Exclusive Early Access to all Sales and Special Promotions

Once Per Month

Clean Temp Files
Install Windows Updates
Check Programs & Features list for known Malware
Defragment Hard Drive
Free * Half Hour Remote Assistance

Monthly Maintenance Plan Plus

ProActive Virus Protection

$35 per Month

Monitor system for malicious software and perform removal.

Remote login to computer once per month to scan for malware and virus activity and perform any system cleanup and repair. Also includes a monthly malware cleanup of Internet Browsers (Edge, Chrome, Firefox, Opera, IE).

Includes all the benefits of the Monthly Maintenance Plan.

Family and Business Multiple Computer Tier Service Plan

Includes Basic Tier Benefits

+Proactive Virus Protection for Multiple PCs (Minimum 3)

Additional PCs: $30 Per Month

($60 Per year overall savings per system enrolled)

$5 discount per computer if three or more computers.

* If a severe virus infection is detected, a technician will notify you. Some malware removal must be performed at the computer. If necessary, Heart and Soul Computer may request you either bring the system to the store or schedule a onsite service call. There may be additional charges not covered by the maintenance plan but all labor will be at a discount rate.

All Monthly plans include the following discount to standard labor charge:

Remote Assistance: $25/hour (normal $50/hour)

Onsite Service Call: $50/hour (normal $75/hour)

Diagnostic Deposit: $25 (normal $50)

Members Only Price List

Operating System Reload : Regular Price $100 Member Price: $80

2 Day Virus Cleaning : Regular Price $100 Member Price: $80

Laptop Hardware Repairs : Regular Price $100 Member Price: $80

Data Recovery : Regular Price $50-$100 Member Price: $40 -$120

ALL IN STORE LABOR DISCOUNTED 20%